Managing Covid-19

Digital Fortress to Digital Bunker – the new cybersecurity model

Published on 5th May 2020

India is a key source of outsourced IT services for overseas entities. These services often comprise critical dependencies for regulated entities, such as banks and insurance companies. The majority of these IT services are provided from metropolitan areas such as Mumbai, Pune, Hyderabad, Gurgaon and Bangalore, which have all been hit hard by COVID-19. These cities have been put under lock down until May 3, 2020, with the likelihood of extension (at least in some form) beyond this date as well.

Under the lockdown, the preferred model for continued IT/ITES operations has been to implement a ‘work from home’ (“WFH”) policy, and IT service providers have executed continuity plans based on the WFH model on an unprecedented scale. Nonetheless, COVID-19 has challenged (and, at times, disrupted) the ability of service providers to deliver on the security and service levels originally contemplated under their contracts.

This update was originally published by our relationship firm BTG Legal, the legal adviser to Osborne Clarke’s clients in India.

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* This article is current as of the date of its publication and does not necessarily reflect the present state of the law or relevant regulation.

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