IT Support Specialist
Job Details
Date posted:
28 December 2023
Department:
IT
Location:
Poland
Main office:
Warsaw
Job type:
Description
We are a modern law firm that combines legal expertise, knowledge of the local market, and years of international experience with an understanding of the business needs and goals of our clients. We work closely with our foreign partners to ensure clients receive the highest level of support, regardless of jurisdiction. We are looking for individuals who embody our values, such as trust, collaboration, creativity, and commitment.
We are currently seeking candidates for the position of:
IT Support Specialist
YOUR RESPONSIBILITIES:
- Direct user support in troubleshooting IT issues
- Maintenance, monitoring, servicing (updating), configuring, and repairing IT infrastructure components for users - computers, software, network devices, phones
- Basic network configuration for user work purposes
- Individual training of users on the use of IT solutions implemented in the organization
- Receiving and handling Helpdesk tickets
- Documentation of IT resources
- Close collaboration with the IT team in the United Kingdom
OUR REQUIREMENTS:
- Experience in technical support within a Microsoft environment with a high level of problem-solving skills, including:
- Windows 10
- Active Directory
- Microsoft Office suite (including Office 365)
- Microsoft Exchange
- Fluent English language skills (minimum B2 level)
- Ability to work independently and as part of a team, as well as time management skills
- Availability for full-time on-site work
- Ability for analytical and logical thinking and clear expression of thoughts
- Commitment to assigned tasks, creativity, and a willingness to learn and gain new experiences
- Knowledge of server configuration issues
- Accuracy, diligence, responsibility, and responsiveness
- Experience with legal applications support is welcomed
WHAT WE CAN OFFER YOU:
- Work in an international environment
- Opportunity to acquire new skills and professional development
- Internal and external training sessions
- Online language classes in English (legal/tax English) and German
- Private medical care, Multisport card, and PETHELP card
- Opportunity to participate in a sports team, team-building events
- Work in a new and modern office located in the center of Warsaw
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