Responding to a cyber crisis
Digital transformation isn’t an option in today’s business world. It’s a necessity. But with the move to digital working comes a vast, previously unencountered range of potential risks. Particularly in relation to IT, connectivity, data and systems.
So how does a business prepare adequately for the legal, regulatory and reputational implications of such risks? And how can it be ready to respond appropriately and effectively when a crisis hits?
First of all, it’s important to note that a cyber crisis can take many forms. We often read headlines about hacking and data breaches, but issues can just as easily occur around disruption to key services. And that means the impact to a business – and its customers, suppliers, partners and stakeholders – can take many forms.
Implementing a comprehensive, robust cyber risk management strategy is a collaborative, cross-departmental initiative. No longer the sole remit of the IT department, a successful strategy relies on input from legal, operations, communications and HR if it’s to be truly fit-for-purpose.
The wide-reaching focus of the strategy reflects the wide-reaching risks a business faces. On a practical level, a cyber issue can cause significant disruption to services, operations and existing relationships. It can also generate serious issues with regulatory bodies, and even criminal proceedings. In brand terms, it can be hugely damaging from a reputational perspective. It’s certainly not something any business can afford to view in anything less than the most serious terms.
Many of our clients have turned to technology to seek solutions to this technology-instigated challenge. But there’s still the key question of managing the risk from a legal and organisational point of view.
In this, we’ve long been working with clients to support their cyber-crisis planning and risk mitigation activity. Typically, we help them consider the many and varied questions around contractual liability, regulatory requirements, and protecting confidential information and IP. We also help clients with incident response readiness and crisis simulation, and provide a range of packaged services tailored to clients’ individual cyber risks and needs.
And when a crisis hits we deploy our battle-hardened and market leading international team of litigation and regulatory specialists, and our fantastic network of cyber forensics and crisis communications advisors, for our clients’ benefit. And to supplement this we’ve developed effective and innovative crisis management tools, such as a crisis app and a secure platform for effective communication and document management. Our clients comment on our calm, organised and strategic approach to resolving crises, and note how we always have their back.