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Consumer Regulation
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Every business selling to consumers will know it has to take account of a myriad of rules and regulations. Covering matters such as the fairness or otherwise of a contract term, consumer liability and whether a consumer is entitled to any warranties or guarantees, these rules may be applicable across the EU or be specific to each country.

And that is without the extra requirements applicable to e-commerce and other transactions, where the consumer and supplier do not meet. Even businesses that trade purely with other businesses need to be aware of issues such as product safety, marking and labelling and the need to be able to clearly identify products in the event of a recall. Manufacturers and distributors will have even greater responsibility to make sure their products are safe when EU member states implement the revised EU General Product Safety Directive, which will come into force in Autumn 2005.

Osborne Clarke offers a team of experienced lawyers to help navigate your way through the regulations, to provide pro-active help in the product planning stages and to implement compliant processes with minimal disruption to your business. Typically, we may review your trading terms of contract, or audit a website and online business. Our experience covers a diverse range of areas, such as technology (including mobile telecoms, computer and games consoles), banking, financial services, insurance, luxury goods, retail, vehicle supply, and music download.

Examples of our recent experience include:
  • comprehensive review of e-commerce banking terms and conditions for Bristol and West Plc including the integration of banking regulatory requirements with general consumer protection issues
  • advising on the product liability issues surrounding the sale of an amphibious vehicle in the UK
  • revising a major supplier of diving tuition's terms and conditions in accordance with guidance issued by the Office of Fair Trading and the legal requirements of Unfair Terms in Consumer Contracts Regulations

Andrew Braithwaite
t +44 (0)117 917 4178
andrew.braithwaite@osborneclarke.com

clients:
  • Bristol & West Plc
  • Endsleigh Insurance Services
  • Fat Face
  • Morgan Motor Company
  • Mulberry Group Plc


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