New legislation sets out obligations towards consumers for online platforms in France

Written on 10 Oct 2017

The Digital Republic Act dated 7 October 2016 had imposed several requirements and obligations on online and digital platforms. The Secondary legislation was adopted on 29 September 2017 and there are three specific updates.

1. Secondary legislation specifies the information to be disclosed by online platforms on their methods of listing, ranking and delisting online offerings
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The Digital Republic Act dated 7 October 2016 placed on online platforms an obligation of fairness towards consumers by obliging them notably to disclose to the users their methods of listing, ranking and delisting online offerings. Secondary legislation specifying the exact extent of such obligation has just been adopted, on 29 September 2017.

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2. Secondary legislation specifies the threshold from which digital platforms need to implement good practices towards consumers
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The Digital Republic Act dated 7 October 2016 required that the digital platforms exceeding a certain number of connections must implement and publish good practices aiming at strengthening their obligations of fairness, transparency and legibility towards consumers. Secondary legislation setting out this threshold has just been adopted, on 29 September 2017.

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3. Secondary legislation specifies the information that must be disclosed by companies offering consumer online review services
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The Digital Republic Act dated 7 October 2016 requires companies that provide client review services to disclose clear and fair information as to the processing of such reviews. Secondary legislation specifying the extent of such information has just been adopted, on 29 September 2017.

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